Legal Information

Last updated: July 2026

Company Information

Ryply is operated by:

MEDGO HEALTH SEARCH SOLUTIONS SL
Tax ID (NIF)B22436141
Registered address
TRAVESIA TREN 1, 2
17242 Quart, Girona
Spain

About Ryply

Ryply is an AI-powered sales communication platform that helps businesses manage conversations, qualify leads, and prioritize follow-ups across messaging channels such as Instagram and WhatsApp.

Artificial Intelligence Disclosure

Ryply uses artificial intelligence to generate responses on behalf of businesses.

  • Ryply's automated replies are generated by AI language models, including models provided by Anthropic (Claude). Responses may not reflect the views of any individual person.
  • AI-generated messages are sent through messaging channels (such as Instagram Direct) on behalf of the business using Ryply. The business remains responsible for all messages sent through their account.
  • AI responses may occasionally be inaccurate, incomplete, or inappropriate. Ryply does not guarantee the accuracy, timeliness, or completeness of any AI-generated content.
  • End users interacting with a Ryply-powered account may be communicating with an AI system and not a human. Businesses are responsible for disclosing their use of automated messaging to their customers where required by applicable law.
  • Ryply does not use personal conversation data to train AI models. Conversation data is processed solely to generate replies in real time and to improve the Ryply service.

Terms of Service

By accessing or using Ryply, you agree to be bound by these Terms of Service. If you do not agree, you may not use the service.

Acceptable Use

  • No spam — do not use Ryply to send unsolicited, bulk, or deceptive messages.
  • No abuse — do not use Ryply to harass, threaten, or harm individuals.
  • No illegal use — Ryply may not be used for any unlawful purpose or in violation of applicable laws or platform policies (including Meta's Platform Policies).
  • Accounts violating these terms may be suspended or terminated without prior notice.

Limitation of Liability

To the maximum extent permitted by applicable law, Ryply and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, arising from your use of the service. The total liability of Ryply for any claim shall not exceed the amount you paid to Ryply in the three (3) months preceding the event giving rise to such claim.

Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights.

Any dispute, controversy, or claim arising out of or relating to these Terms or the use of the Ryply service, including disputes regarding their existence, validity, interpretation, performance, breach, or termination, shall be resolved by binding arbitration rather than in court, except as provided below.

Arbitration shall be conducted in accordance with the Spanish Arbitration Act (Ley 60/2003, de 23 de diciembre, de Arbitraje), as amended, and administered by the Court of Arbitration of the Official Chamber of Commerce of Barcelona (Corte de Arbitraje de la Cámara Oficial de Comercio de Barcelona), or, by mutual written agreement, any other recognized arbitration institution. The place of arbitration shall be Girona, Spain. The language of the arbitration shall be Spanish, unless the parties agree otherwise. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Exceptions: Either party may bring an individual action in small claims court for disputes within the applicable jurisdictional threshold. Either party may seek urgent interim or injunctive relief from a competent court without waiving the right to arbitration.

Class action waiver: You agree that any arbitration or proceeding shall be limited to the dispute between Ryply and you individually. To the fullest extent permitted by law, you waive any right to participate in class-action lawsuits or class-wide arbitration.

If any part of this arbitration clause is found unenforceable, the remaining parts shall continue to apply. Disputes between EU consumers and Ryply regarding online purchases may also be submitted to the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Governing Law

These Terms are governed by the laws of Spain. For matters not covered by arbitration, you consent to the exclusive jurisdiction of the courts of Girona, Spain.

Privacy Policy

This policy explains how MEDGO HEALTH SEARCH SOLUTIONS SL (“Ryply”) collects, uses, and protects your personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Spanish Organic Law on Data Protection (LOPDGDD).

Data We Process

  • Account data — name, email address, and authentication credentials.
  • Business data — information you provide about your business to configure the AI (e.g. products, pricing, tone).
  • Conversation data — message content and metadata from channels you connect (e.g. Instagram DMs). This data is processed to generate AI replies and is stored temporarily in encrypted form.
  • Usage analytics — page views and feature usage used to improve the platform. No personal conversation content is used for analytics.

Legal Basis

We process your data on the basis of contract performance (Art. 6(1)(b) GDPR) and our legitimate interests in operating and improving the service (Art. 6(1)(f) GDPR).

Third-Party Processors

  • Anthropic (Claude API) — processes message content to generate AI replies. Data is not retained for model training.
  • Upstash — Redis-compatible database for session and conversation state storage.
  • Vercel — hosting and edge compute provider.
  • Supabase — authentication and relational data storage.
  • Meta (Instagram / WhatsApp) — messaging channel provider. Subject to Meta's own privacy policy.

Your Rights

Under the GDPR, you have the right to access, rectify, erase, restrict, or port your personal data, and to object to its processing. To exercise any of these rights, contact us at support@ryply.net. You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

We do not sell personal data to third parties.

Billing

  • Ryply is a subscription-based service billed on a recurring basis.
  • You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.
  • Unless explicitly stated otherwise, payments are non-refundable. EU consumers retain any statutory cancellation rights applicable under applicable consumer protection law.
  • We reserve the right to modify pricing with 30 days' advance notice to active subscribers.

Changes to These Terms

We may update these Terms at any time. Material changes will be communicated by email or in-app notification at least 14 days before they take effect. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.